As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® associates with the world’s best-loved brands, from Fortune 500 corporations to local startups, to design, build and deliver a competitive edge over all consumers touchpoints.
With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their clients over 4.5 million times every day in 50+ languages, driving our clients’ digital CX plans forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit customers’ needs through a consultative, customer-centric approach.
EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services while boosting productivity, effectiveness and consumer satisfaction. EXP+ creates a robust ecosystem by harnessing four connected product families: Empower, Engage, Explore and Evolve.
With our award-winning culture built on 35+ years of industry-leading experience and dedication to improving the operator experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.